SELECT * from tbl_pages WHERE url='terms-amp-conditions' and active=1 Terms & Conditions

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Terms & Conditions

All product details and product prices are subject to change with no notice.

All images and details of our products are to be used as a guide only.

All products must be checked for suitable shade and calibration / possible defect prior to installation.

~ AS ONCE FIXED NO CLAIMS WILL BE ACCEPTED ~

Please read all the instructions on the product packaging before use to ensure that it is suitable. 

Any breakages must be reported within 3 days of collection or delivery any faulty items must be returned to us complete with packaging.

Any damages reported after this period will not be replaced.

Any advice given to regarding fixing, finishing and fitting is given as a guide only, we advise that you should seek qualified tradesmen advice for each area of work being undertaken.

We will not be held responsible for extra hours worked by tradesmen.

Although we offer free storage to customers we will not accept any request for a refund on those goods that have been stored for over a period of 5 days, a credit note or an alternative product will be offered.

We will only offer a refund on our stocked tiles to the quantity of four sqaure metres, providing that we still stock and have the same shade and calibre, the goods are in a re salable condition and un opened.

 We do not take back over ordered adhesive and grouts ~ due to the nature of the product and conditions they require for storage ).  

Special order in tiles

We can not accept returns on over ordered special order in tiles, nor can we cancel an order that has been placed with our supplies after 11.00 on the same day.

We will not accept returns on bathroom fixtures and fittings and we advise you that the products chosen by you must be of the correct size and fit for your requirements, we advise that you obtain expert advise in the trade to clarify that the goods you are purchasing meet your requirements.

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