1. BEFORE YOU BUY – MAKE SURE THAT:
   1. You check that the product you intend to purchase is suitable for that purpose.
   1. You double check measurements in advance to confirm all items will fit where you intend.
   1. Note: tiles are produced in batches so make sure you buy sufficient quantity to complete your order
2. BEFORE YOU INSTALL YOUR PRODUCTS – BE CERTAIN TO:
   1. Always keep the goods in a safe environment before and during the installation:
   1. avoid accidental damage or dirt and cement dust harming the products
   1. excessive heat, damp & frost will damage adhesives and grout.
   1. Always check that the product you’ve purchased match the item on your paperwork before opening packages. If in doubt contact the store before opening.
   1. Check all tiles are acceptable before fixing. Please read all packaging before fitting.
      1. When mixing two or more tiles (light & dark for example) make sure your fixer checks before proceeding that the calibre is compatible/workable.
   1. Adhesive and Grout products carry a shelf life and are classed as perishable goods:
      1. make sure you store these products in dry and safe environments.
      1. Returns and refunds of these products are subject to restrictions (see Adhesive & Grout section 11)
3. PLEASE NOTE THE FOLLOWING:
   1. No guarantee can be given to batch matching on any loose tiles purchased.
   1. We accept no responsibility for the tile quantities calculated from measurements supplied by others.
   1. Our staff will be pleased to assist with quantities required but please be aware the information provided is advisory only – the obligation to ensure the quantity you purchase is accurate for the job you intend remains firmly with you/your installer.
   1. Before returning excess tiles, always consider retaining spares for future requirements such as room alterations or accidental damages.
4. GENERAL TERMS & CONDITIONS
   1. No liability or refund request will be accepted once goods are fixed, modified or installed.
   1. The responsibility for the return of goods lies solely with the customer – this applies to all goods including those delivered to the customer location.
5. STARTING YOUR INSTALLATION.
   1. We strongly recommend that you do not book fitters/tradesmen until your goods are at the installation location and all necessary checks (as described in these T&C’s, damages, missing items etc) are completed. We accept no liability for any charges incurred as a result of not carrying out these checks.

• DAMAGED GOODS:
  • Damages: Providing the problem is reported to the store of purchase within 48 hours of receipt we will exchange the item (excluding damages deemed to have occurred outside of our control).
  • The goods must be returned WITHIN 7 DAYS OF REPORTING THE DAMAGE.
  • We cannot stipulate a completion time for the assessments due to the unique circumstances of each request.
• TILES – STORE STOCK ITEMS.
  • We will REFUND any over providing that we still stock the same batch sold.
    •  Special Orders are non-refundable.

• SPECIAL ORDER ITEMS.
  • all special-order items these items are non-refundable.
  • If any special-order items are damaged or faulty this must be reported to the store immediately and no later than 48 hours after taking delivery/collection.

• CLEARANCE ITEMS – TILES:
  • Check you have sufficient quantities to complete your project, as once clearance stock is sold out, it is highly unlikely we will be able to source additional stock.
  • We are unable to exchange or refund any clearance items.
• KEY TERMS EXPLAINED.
  • RE-SALEABLE CONDITION means the goods have to be returned in all original packaging, unopened and be fit for sale at the normal full price.
  • SPECIAL ORDER items are products that are ordered specifically for a customer and are not items stocked in store or the warehouse.

No Liability can be accepted by us, once goods are fixed.

The responsibility for the return of goods is on the purchaser / buyer.

YOUR STATUTORY RIGHTS ARE NOT AFFECTED BY THESE TERM