1. BEFORE YOU BUY – MAKE SURE THAT:
    1. You check that the product you intend to purchase is suitable for that purpose.
    1. You double check measurements in advance to confirm all items will fit where you intend.
    1. Note: tiles are produced in batches so make sure you buy sufficient quantity to complete your order
  2. BEFORE YOU INSTALL YOUR PRODUCTS – BE CERTAIN TO:
    1. Always keep the goods in a safe environment before and during the installation:
    1. avoid accidental damage or dirt and cement dust harming the products
    1. excessive heat, damp & frost will damage adhesives and grout.
    1. Always check that the product you’ve purchased match the item on your paperwork before opening packages. If in doubt contact the store before opening.
    1. Check all tiles are acceptable before fixing. Please read all packaging before fitting.
      1. When mixing two or more tiles (light & dark for example) make sure your fixer checks before proceeding that the calibre is compatible/workable.
    1. Adhesive and Grout products carry a shelf life and are classed as perishable goods:
      1. make sure you store these products in dry and safe environments.
      1. Returns and refunds of these products are subject to restrictions (see Adhesive & Grout section 11)
  3. PLEASE NOTE THE FOLLOWING:
    1. No guarantee can be given to batch matching on any loose tiles purchased.
    1. We accept no responsibility for the tile quantities calculated from measurements supplied by others.
    1. Our staff will be pleased to assist with quantities required but please be aware the information provided is advisory only – the obligation to ensure the quantity you purchase is accurate for the job you intend remains firmly with you/your installer.
    1. Before returning excess tiles, always consider retaining spares for future requirements such as room alterations or accidental damages.
  4. GENERAL TERMS & CONDITIONS
    1. No liability or refund request will be accepted once goods are fixed, modified or installed.
    1. The responsibility for the return of goods lies solely with the customer – this applies to all goods including those delivered to the customer location.
  5. STARTING YOUR INSTALLATION.
    1. We strongly recommend that you do not book fitters/tradesmen until your goods are at the installation location and all necessary checks (as described in these T&C’s, damages, missing items etc) are completed. We accept no liability for any charges incurred as a result of not carrying out these checks.

No Liability can be accepted by us, once goods are fixed.

The responsibility for the return of goods is on the purchaser / buyer.

YOUR STATUTORY RIGHTS ARE NOT AFFECTED BY THESE TERM

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COME AND VISIT US

Unit 70 Honeyborough Ind Est Neyland SA73 1SE

sales@terrystiles.co.uk